Select International and our SACS pre employment screening software have generated articles in publications throughout the industry. Here is a collection of the most informative news about our call center software and customers.

Luke McNally - President, SelectSACS.com On Retention

Contact Center World - July 2005

An in-depth interview with Luke McNally, President of Select International's Contact Center Division; a discussion of the challenges, misconceptions, mistakes and solutions to employee retention.

Strike the Right Balance in Your Contact Center

Answer Stat Magazine - June/July 2005

In any contact center environment, agents fall into three main categories: builders, cutters, and maintainers. This article, by Select International's Luke Mcnally, will help you identify who's who and striking the right balance means the difference between success and disaster.

Workforce Optimization's Missing Link

CRM Magazine - June 1, 2005, By Paul Stockford

Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools.

New Tool for Assessing Call Center Candidates

Call Center Magazine - May 23, 2005, By Keith Dawson

Toronto-based Select International announces SACS, a new tool for assessing potential agents

Agent Turnover: New Solutions to an Old Problem

Society of Workforce Planning Professionals - On Target Newsletter, Spring 2005

Noted industry analyst, Paul Stockford of Saddletree Research, suggests that in this period of renewed agent turnover challenges it may be time to change hiring strategies. For example, what if agents were hired not based upon their ability to fill a scheduled shift, or based upon a sparkling resume, but rather based upon their probability of long-term success in a given contact center?

Builders, Cutters and Maintainers: How Call Center Management Can Strike the Right Balance

Call Center Café – May 2005