Place the Right Agents in the Right Seats

SACS lets you maximize the talents and explore the potential of your current workforce like no other call center training tool. For instance, you can easily:

“A year ago, I had more than a 40% turnover. After implementing SACS, it’s down by 65%.”

CEO, Canada’s leading customs and freight forwarding company

Discover which agents are best suited for new cross-selling or up-selling roles
Identify who is at risk of leaving
Identify skill deficits in your group that could benefit from targeted call center training sessions to maximize training impact
Know which agents should handle more complex problem-solving queues
Identify individual agents’ opportunities for growth and advancement to support their success

SACS can also work as an anchor to a more holistic approach to improving your call center. Learn more in Assess for Success.